Leading Hosted Telecommunications Firm DigitalPhone.io Adds Key New Talent to Workforce

DigitalPhone.io announced today that it has expanded its workforce in response to strong ongoing demand among businesses, government agencieseducational institutions and nonprofit organizations for its full suite of hosted telecommunications solutions.

Joining the DigitalPhone.io operations team are: Samantha Buggé, Project & Provisioning Manager; Marisa Diaz, Account Executive; Lisa Green, Account Executive; Arianna Forgay, Client Support Specialist; and Paige Sullivan, Client Support Specialist.

In addition, acclaimed Business and Executive Coach Ross Cox has been hired to assist DigitalPhone.io with strategic development, execution planning, and performance management. Mr. Cox has nearly 50 years of business experience, and is widely recognized as one of North America’s leading coaches.

Individually and collectively, these talented and experienced new team members will play a key role in helping DigitalPhone.io continue expanding its nationwide footprint, and provide current and future customers with an unparalleled level of support, value and service.

This is DigitalPhone.io’s second significant workforce expansion this year. In January, the company expanded its senior sales and support teams, respectively. Last year, DigitalPhone.io added two highly experienced and acclaimed executives to its leadership team: Steve Worrell, CPA as CFO, and Gary Tomlin as VP of Sales.

“There is no shortage of professionals in the labor market that have required technical knowledge when it comes to telecommunications systems and solutions,” commented CEO and Founder Nicky Smith, who launched DigitalPhone.io in 2000. “But we don’t just hire for ability — we also hire for attitude, and ensure that everyone who joins our team is committed to doing what is best for our customers — and where possible, exceeding their expectations. I’m confident that our exceptional new hires align with our values and vision, and will help us succeed and grow into the future.”

Added Smith: “We are also proud to create more high quality career opportunities in Greensboro, and continue helping this area thrive and grow. As the Greensboro Chamber of Commerce very wisely points out, our business community must be creative, innovative and agile to compete in attracting a 21st century workforce. We are honored and excited to be part of this solution!”

For additional information regarding DigitalPhone.io, visit https://digitalphone.io or email inquiry@DigitalPhone.io.

About DigitalPhone.io


DigitalPhone.io (formerly Carolina Digital) is a pioneer of hosted phone services, and provides products that improve the capabilities of business and education telephony, while reducing their overall cost. The company’s offerings stand out for their excellent value, including very competitive pricing, the industry’s deepest feature set, ease of deployment, and many user-friendly packages — from a full turnkey set-up including dial tone and VoIP phones, to automated call answering and routing solutions that work with existing land lines, cell phones or VoIP phones.

Cloud-based Telephone Services to Education and Government with a Commitment to Best-of-Class Service

Today’s educational organizations and government agencies face increasing pressure to be more efficient, more cost-effective and more innovative. And that’s where our cloud-based telephone services make the difference! Unlike conventional phone systems that are costly to purchase and maintain, offer limited features and functions, and are inflexible when it comes to making changes or scaling, our cloud-based solution.



How We Help Government Organizations and Education Institutions Solve their Key Objectives

While they have different missions and mandates, today’s government organizations and education institutions share key objectives. For example:

  • They face increasing pressure to be more efficient, more cost-effective, more innovative, and essentially “do more with less.”
  • They need to enhance communication among team members, while making it easy and fast for remote users, partners and other stakeholders to connect and collaborate.
  • They must ensure security, compliance, and system-wide continuity at all times.

That’s where DigitalPhone.io’s VoIP hosted phone system enters the picture, and ticks all of these mission-critical boxes.

voip phone system for educationAffordable, Scalable, Secure & Easy to Change

Unlike conventional phone systems that are costly to purchase and maintain, offer limited features and functions, and are inflexible when it comes to making changes or scaling, a VoIP hosted phone system from DigitalPhone.io is affordable, scalable, secure, and easy to change — whether the goal is to adjust calling rules, add or remove users, generate reports on system usage, and the list goes on.

Substantial Year-Over-Year Cost Savings

In addition, budget and financial officers champion our hosted phone system solution because it saves their organization tens of thousands of dollars — or sometimes even hundreds of thousands of dollars — per year compared to a conventional system. Plus, there are no ongoing maintenance fees or technical support costs.

A Whole New World of Features 

End users love our hosted phone system solution, because they access a whole new world of advanced, yet easy-to-use features like: auto attendant, video calling, live call forwarding, call transfer, automatic call distribution, online message access, call announce, message notification, voicemail to email, call queuing, hold music, and much more.voip phone system for government

Robust Security & 24/7/365 Support

When it comes to security, we keep government organizations and educational institutions safe through several integrated strategies and technologies, including network encryption, next-generation security gateways, and comprehensive fraud management strategy that proactively detects and prevents misuse — whether accidental or intentional. Plus, our in-house team of experts is on the job and ready to help 24 hours a day, 7 days a week, 365 days a year.

Implementation & Training

We ensure that installation and implementation — including porting numbers and handling all network configuration details — is smooth and stress-free. What’s more, we know that some people are less excited than others about adopting new technology. That’s why our training team makes the learning curve gentle, easy and fun. Within minutes, people who were reluctant to use the system enthusiastically say: how on earth did we survive without hosted VoIP?

The Bottom Line

The bottom-line is clear: today’s government organizations and education institutions need a telecommunication system that is innovative, feature-rich, scaleable, efficient, easy-to-use and secure. That’s why they’re choosing a VoIP hosted phone system from DigitalPhone.io — and reaping significant and measurable rewards from day one.

To learn more, contact the DigitalPhone.io team. Your consultation is free. Call us today at (336) 560-4400.

VoIP Solutions Provider Carolina Digital “Saves Spring Break” at Arapahoe Charter School

school_logo_trans/PRESS RELEASE – April 27, 2016/ Like many IT specialists in the education field, Arapahoe Charter School‘s (ACS) network administrator Mark Prescott planned to spend the recent Spring Break taking care of some routine maintenance tasks, and enjoying a well-deserved breather after a busy semester. However, when his school’s on-site private branch exchange (PBX) suddenly went down, he was forced into action and made a quick-thinking decision that turned a potential nightmare into a triumphant success story: he called VoIP solutions provider Carolina Digital.

To Mark’s amazement, that same afternoon Carolina Digital’s CEO Nicky Smith arrived with a team of experts who rapidly integrated the necessary SIP trunks, which linked the school’s communication server with its Internet telephone service provider (ITSP).

The end result was that instead of being off-the-grid for what could have been weeks — which would have been unacceptable to staff and parents alike — ACS’s telecommunication system was back online and, what’s more, much improved and primed for the school’s next phase of its infrastructure development plan.

“We had already planned on switching our telecommunications from a landline system to a VoIP system, and the work that Carolina Digital did actually ended up moving us significantly forward towards that goal,” commented Mark Prescott. “Nicky and his team achieved in one day what I expected would take two weeks. They were extremely responsive, professional, and truly understood that telecommunications in a school setting isn’t just about the technology and hardware, but it’s also about security, safety and meeting standards. The experience was better than I could have possibly imagined. Carolina Digital literally saved Spring Break for us!”

“We pride ourselves on being responsive and always putting our customers first, without compromise,” commented Nicky Smith, whose company is a leading provider of USAC Category 1 eligible hosted telecommunications for K-12 schools in the Southeast United States. “Mark is an innovator, and on the leading edge of educational technology. He championed VoIP in his school because he knows how it empowers staff, supports parents, and helps drive overall student engagement and success. It was a pleasure to be there for him and his team at ACS when they needed us the most.”

For additional information regarding Carolina Digital, visit https://carolinadigital.net or email inquiry@carolinadigital.net.

About Carolina Digital
Carolina Digital is a pioneer of hosted phone services, and provides products that improve the capabilities of business and education telephony, while reducing their overall cost. The company’s offerings stand out for their excellent value, including very competitive pricing, the industry’s deepest feature set, ease of deployment, and many user-friendly packages – from a full turnkey set-up including dial tone and VoIP phones, to automated call answering and routing solutions that work with existing land lines, cell phones or VoIP phones.