Leading Hosted Telecommunications Firm DigitalPhone.io Adds Key New Talent to Workforce

DigitalPhone.io announced today that it has expanded its workforce in response to strong ongoing demand among businesses, government agencieseducational institutions and nonprofit organizations for its full suite of hosted telecommunications solutions.

Joining the DigitalPhone.io operations team are: Samantha Buggé, Project & Provisioning Manager; Marisa Diaz, Account Executive; Lisa Green, Account Executive; Arianna Forgay, Client Support Specialist; and Paige Sullivan, Client Support Specialist.

In addition, acclaimed Business and Executive Coach Ross Cox has been hired to assist DigitalPhone.io with strategic development, execution planning, and performance management. Mr. Cox has nearly 50 years of business experience, and is widely recognized as one of North America’s leading coaches.

Individually and collectively, these talented and experienced new team members will play a key role in helping DigitalPhone.io continue expanding its nationwide footprint, and provide current and future customers with an unparalleled level of support, value and service.

This is DigitalPhone.io’s second significant workforce expansion this year. In January, the company expanded its senior sales and support teams, respectively. Last year, DigitalPhone.io added two highly experienced and acclaimed executives to its leadership team: Steve Worrell, CPA as CFO, and Gary Tomlin as VP of Sales.

“There is no shortage of professionals in the labor market that have required technical knowledge when it comes to telecommunications systems and solutions,” commented CEO and Founder Nicky Smith, who launched DigitalPhone.io in 2000. “But we don’t just hire for ability — we also hire for attitude, and ensure that everyone who joins our team is committed to doing what is best for our customers — and where possible, exceeding their expectations. I’m confident that our exceptional new hires align with our values and vision, and will help us succeed and grow into the future.”

Added Smith: “We are also proud to create more high quality career opportunities in Greensboro, and continue helping this area thrive and grow. As the Greensboro Chamber of Commerce very wisely points out, our business community must be creative, innovative and agile to compete in attracting a 21st century workforce. We are honored and excited to be part of this solution!”

For additional information regarding DigitalPhone.io, visit https://digitalphone.io or email inquiry@DigitalPhone.io.

About DigitalPhone.io


DigitalPhone.io (formerly Carolina Digital) is a pioneer of hosted phone services, and provides products that improve the capabilities of business and education telephony, while reducing their overall cost. The company’s offerings stand out for their excellent value, including very competitive pricing, the industry’s deepest feature set, ease of deployment, and many user-friendly packages — from a full turnkey set-up including dial tone and VoIP phones, to automated call answering and routing solutions that work with existing land lines, cell phones or VoIP phones.

Cloud-based Telephone Services to Education and Government with a Commitment to Best-of-Class Service

Today’s educational organizations and government agencies face increasing pressure to be more efficient, more cost-effective and more innovative. And that’s where our cloud-based telephone services make the difference! Unlike conventional phone systems that are costly to purchase and maintain, offer limited features and functions, and are inflexible when it comes to making changes or scaling, our cloud-based solution.



How We Help Government Organizations and Education Institutions Solve their Key Objectives

While they have different missions and mandates, today’s government organizations and education institutions share key objectives. For example:

  • They face increasing pressure to be more efficient, more cost-effective, more innovative, and essentially “do more with less.”
  • They need to enhance communication among team members, while making it easy and fast for remote users, partners and other stakeholders to connect and collaborate.
  • They must ensure security, compliance, and system-wide continuity at all times.

That’s where DigitalPhone.io’s VoIP hosted phone system enters the picture, and ticks all of these mission-critical boxes.

voip phone system for educationAffordable, Scalable, Secure & Easy to Change

Unlike conventional phone systems that are costly to purchase and maintain, offer limited features and functions, and are inflexible when it comes to making changes or scaling, a VoIP hosted phone system from DigitalPhone.io is affordable, scalable, secure, and easy to change — whether the goal is to adjust calling rules, add or remove users, generate reports on system usage, and the list goes on.

Substantial Year-Over-Year Cost Savings

In addition, budget and financial officers champion our hosted phone system solution because it saves their organization tens of thousands of dollars — or sometimes even hundreds of thousands of dollars — per year compared to a conventional system. Plus, there are no ongoing maintenance fees or technical support costs.

A Whole New World of Features 

End users love our hosted phone system solution, because they access a whole new world of advanced, yet easy-to-use features like: auto attendant, video calling, live call forwarding, call transfer, automatic call distribution, online message access, call announce, message notification, voicemail to email, call queuing, hold music, and much more.voip phone system for government

Robust Security & 24/7/365 Support

When it comes to security, we keep government organizations and educational institutions safe through several integrated strategies and technologies, including network encryption, next-generation security gateways, and comprehensive fraud management strategy that proactively detects and prevents misuse — whether accidental or intentional. Plus, our in-house team of experts is on the job and ready to help 24 hours a day, 7 days a week, 365 days a year.

Implementation & Training

We ensure that installation and implementation — including porting numbers and handling all network configuration details — is smooth and stress-free. What’s more, we know that some people are less excited than others about adopting new technology. That’s why our training team makes the learning curve gentle, easy and fun. Within minutes, people who were reluctant to use the system enthusiastically say: how on earth did we survive without hosted VoIP?

The Bottom Line

The bottom-line is clear: today’s government organizations and education institutions need a telecommunication system that is innovative, feature-rich, scaleable, efficient, easy-to-use and secure. That’s why they’re choosing a VoIP hosted phone system from DigitalPhone.io — and reaping significant and measurable rewards from day one.

To learn more, contact the DigitalPhone.io team. Your consultation is free. Call us today at (336) 560-4400.

Carolina Digital Uses Change Management Expertise to Ensure Successful Hosted VoIP Phone System Implementation for Augusta County Government Center

Augusta County, Virginia

/PRESS RELEASE – June 7, 2016/ Carolina Digital, which has more than 15 years of experience serving and solving the communication needs of public sector organizations, credits its change management expertise for successfully completing a major hosted VoIP phone system implementation for the Augusta County Government Center, located in Verona, VA.

The implementation, which took several weeks to complete and was part of a procurement process that began in 2015, involved several Augusta County departments and hundreds of employees — including many of whom had never used hosted VoIP phone system technology, hardware or features before.

“Even though shifting from a traditional phone system to hosted VoIP was clearly a positive decision for our organization, change in itself can be stressful and scary for some people,” commented Andy Wells, Director of Augusta County Parks & Recreation, whose department was one of several included in the multi-phase implementation. “But that’s where Carolina Digital truly rose to the occasion. Their team spent a great deal of time patiently and thoroughly answering our questions, and just as importantly, they asked us how we wanted to use the system, and how it could flex around our workflows, needs and preferences. They turned what could have been an intimidating experience into one that was energizing and exciting, and that paved the way for the success that we’re enjoying today.”

“Many companies in the hosted VoIP industry are fairly good on the technology side of things, but have little or no grasp of the fact that customer success is typically won or lost during implementation — because that’s when issues and challenges can emerge with the people who matter most: the end users who will rely on the system to do their jobs,” commented Nicky Smith, Carolina Digital’s CEO and Founder. “That’s why over the years, we’ve focused on refining our change management capacity, and ensuring that it’s a core part of the value we bring to every implementation. Our people are trained and our processes are designed to make the experience positive and progressive. We’re technology experts, but we never lose sight of the fact that what we do is all about real people and solving their problems.”

Added Mr. Wells: “Carolina Digital brought us into the 21st century. The same employees who were reluctant to adopt the new system, are now some of the most enthusiastic users. Nicky and his team are a huge reason for that. They went above and beyond the call of duty, and in my opinion set the standard that all companies working with government should strive to meet.”

For additional information regarding Carolina Digital, visit http://carolinadigital.net or email inquiry@carolinadigital.net.

About Carolina Digital
Carolina Digital is a pioneer of hosted phone services, and provides products that improve the capabilities of business and education telephony, while reducing their overall cost. The company’s offerings stand out for their excellent value, including very competitive pricing, the industry’s deepest feature set, ease of deployment, and many user-friendly packages – from a full turnkey set-up including dial tone and VoIP phones, to automated call answering and routing solutions that work with existing land lines, cell phones or VoIP phones.