Cloud-based Telephone Services to Education and Government with a Commitment to Best-of-Class Service

Today’s educational organizations and government agencies face increasing pressure to be more efficient, more cost-effective and more innovative. And that’s where our cloud-based telephone services make the difference! Unlike conventional phone systems that are costly to purchase and maintain, offer limited features and functions, and are inflexible when it comes to making changes or scaling, our cloud-based solution.

Is Your Business Being Held Back by Your Premise-Based PBX Phone System?

A growing number of organizations are saying goodbye to their conventional analog on-premise analog PBX phone system. Here are the key reasons why they’re saying good riddance to a bad system:

  • Excessive up-front costs: premise-based PBX systems are expensive to purchase, install and maintain. For many small and mid-sized businesses, the CapEx burden is prohibitive, and for larger organizations it’s unjustifiable.
  •  No cost certainty: the cost of operating a premise-based PBX system is based on usage (regular calling along with long distance costs). As such, it’s virtually impossible for organizations to know how much their monthly, quarterly and annual telecommunications costs will be. This often leads to budget shortfalls — which ultimately leads to greater risks and higher overall operating costs.
  •  Lack of scalability: adding new lines to a premise-based system typically mans physically installing them, which is costly and inconvenient. What’s more, if the maximum number of lines are in use, then organizations must purchase another PBX.
  •  Lack of business continuity: a premise-based PBX system functions through a network typology with a single point of failure. As such, when a part of the system fails, the entire system goes offline. It can also be days for a technician to perform on-site repairs.
  •  Lack of support: premise-based PBX system vendors and phone companies typically do not work and play well together — because when something goes wrong, they each start pointing the finger at the other. As a result, organizations are caught in the middle and must broker a solution that fits within the service level agreement (SLA) of both their PBX vendor and the phone company. This is a tedious and time consuming process, and usually one that leads to higher costs (about the only thing that PBX vendors and phone companies agree on is the mandate to tack on fees and sell pricey maintenance agreements).
  •  Limited features: premise-based PBX systems don’t offer the kinds of carrier-class features that today’s organizations need, such as video calling, instant messaging, real-time status information (i.e. the ability to see if colleagues are available), integration with other systems in the environment (e.g. CRM, automated marketing, etc.), and the list goes on.

Ready for a Change?

If your organization is fed up with a limited, restrictive, inflexible and excessively costly premise-based PBX system, then contact the team today. We’ll take you on a live guided tour of our advanced, cost-effective and feature-rich hosted VoIP phone system. Your consultation with us is free, and our experts will gladly answer all of your questions. Our experience is your advantage!

In-House PBX+SIP Trunking vs. Hosted VoIP

What’s the Smarter Phone System Investment?

When it comes to making wise investments, organizations need to borrow a page from the consumer playbook and “get the most for the least.” This doesn’t necessarily mean getting the cheapest price. It simply means that businesses need to assess their needs, conduct marketplace research, evaluate potential solutions, and select the one that delivers the most long-term value.

However, just like consumers, sometimes businesses can mistakenly head in the other direction: getting the least for the most. And since this unfortunate fact doesn’t come to light until after a purchase decision is made, businesses in this situation are forced to absorb the excess costs or purchase a replacement. Either way, it’s costly, time consuming, risky and frustrating.

Here’s what the above has to do with business VoIP phone systems. Some businesses are led to believe that they’ll get the most for the least by purchasing a low cost in-house PBX system, and then purchasing relatively inexpensive SIP trunks (these are telephone line trunks delivered over IP using the SIP protocol, and are necessary for an in-house PBX system to function).

Yet, like some ideas that sound good in theory, this is typically NOT a wise money-saving strategy. Here are the key reasons why:

  • Deployment Costs

One of the primary cost advantages of a VoIP phone system vs. a conventional landline hosted system is that businesses can use a single voice/data network vs. purchase separate networks.

However, this is often not the case when using an on-premise PBX with SIP trunking. To prevent data network degradation— and angry end users — many businesses are obliged to purchase a separate internet connection. This can cost anywhere from hundreds to thousands of dollars a year, depending on the number of users.

  • Training Costs

It goes without saying that a VoIP phone system will only generate efficiencies and advantages if people use it! However, end user training isn’t included in the on-site PBX+SIP trunking strategy. Businesses must purchase this separately from a consultant or telecommunications firm.

However, this isn’t a cost category with hosted VoIP phone systems. Training is included in the package, because a phone system that isn’t being used properly and fully isn’t an asset — it’s a liability.

  • Support Costs

Perhaps the only thing worse than having unhappy IT staff, is paying for unhappy IT staff. Yet that’s the scenario that many businesses face with on-site PBX+SIP trunking, because instead of completing the tasks in their job description, IT staff are bogged down and held back by endless support requests, software upgrades, configurations, and so on.

As such, businesses must pay higher labor costs (i.e. their IT staff is less productive and/or they must hire additional IT staff), or they must purchase a pricey maintenance contract.

With a hosted VoIP phone system, all support — including handling end user inquiries and performing system upgrades/updates — are covered by the off-site Solutions Provider. And since hosted VoIP phone system deployments use managed routers, many system configurations and changes can be made remotely when the business is closed.

  • Electricity Costs

On-site PBX systems need greater computing power, both for regular operation and for cooling. They also need larger uninterrupted power supply (UPS) units to run the system in the event of a power outage. This translates into hundreds or thousands of dollars a year in additional electricity costs.

With a hosted VoIP phone system, power requirements are minimal. Only Power over Ethernet (PoE) switches and modems/routers need power, along with a relatively smaller network of uninterrupted power supply units.

The Bottom Line

When businesses do the math and add up all of the costs of ownership — both direct and indirect — they typically arrive at a surprising conclusion: the money they expected to save by going with on-site PBX+SIP trunking is not just offset by the added expense, but eliminated. In other words: they would have achieved their goal of “getting more for less” by choosing a hosted VoIP phone system from day one!

To learn more about your options, and to get a clear and accurate understanding of the REAL costs of on-premise PBX+SIP trunking, contact the team today at (336) 560-4400. Your consultation with us is free.

How We Help Government Organizations and Education Institutions Solve their Key Objectives

While they have different missions and mandates, today’s government organizations and education institutions share key objectives. For example:

  • They face increasing pressure to be more efficient, more cost-effective, more innovative, and essentially “do more with less.”
  • They need to enhance communication among team members, while making it easy and fast for remote users, partners and other stakeholders to connect and collaborate.
  • They must ensure security, compliance, and system-wide continuity at all times.

That’s where’s VoIP hosted phone system enters the picture, and ticks all of these mission-critical boxes.

voip phone system for educationAffordable, Scalable, Secure & Easy to Change

Unlike conventional phone systems that are costly to purchase and maintain, offer limited features and functions, and are inflexible when it comes to making changes or scaling, a VoIP hosted phone system from is affordable, scalable, secure, and easy to change — whether the goal is to adjust calling rules, add or remove users, generate reports on system usage, and the list goes on.

Substantial Year-Over-Year Cost Savings

In addition, budget and financial officers champion our hosted phone system solution because it saves their organization tens of thousands of dollars — or sometimes even hundreds of thousands of dollars — per year compared to a conventional system. Plus, there are no ongoing maintenance fees or technical support costs.

A Whole New World of Features 

End users love our hosted phone system solution, because they access a whole new world of advanced, yet easy-to-use features like: auto attendant, video calling, live call forwarding, call transfer, automatic call distribution, online message access, call announce, message notification, voicemail to email, call queuing, hold music, and much more.voip phone system for government

Robust Security & 24/7/365 Support

When it comes to security, we keep government organizations and educational institutions safe through several integrated strategies and technologies, including network encryption, next-generation security gateways, and comprehensive fraud management strategy that proactively detects and prevents misuse — whether accidental or intentional. Plus, our in-house team of experts is on the job and ready to help 24 hours a day, 7 days a week, 365 days a year.

Implementation & Training

We ensure that installation and implementation — including porting numbers and handling all network configuration details — is smooth and stress-free. What’s more, we know that some people are less excited than others about adopting new technology. That’s why our training team makes the learning curve gentle, easy and fun. Within minutes, people who were reluctant to use the system enthusiastically say: how on earth did we survive without hosted VoIP?

The Bottom Line

The bottom-line is clear: today’s government organizations and education institutions need a telecommunication system that is innovative, feature-rich, scaleable, efficient, easy-to-use and secure. That’s why they’re choosing a VoIP hosted phone system from — and reaping significant and measurable rewards from day one.

To learn more, contact the team. Your consultation is free. Call us today at (336) 560-4400.

Revolution in the VoIP Space, Carolina Digital Kicks Goliath to the Curb

December 28, 2015 – Greensboro , North Carolina, Hosted Telecommunications Firm Carolina Digital Awarded Johnson County School System Contract for New 4,500 VoIP Phone System

When a small North Carolina company with a handful of employees was awarded the Johnston County Schools contract for a new 4,500 phone system, shock waves reverberated throughout the industry. How does a small company with a few technicians go up against a Fortune 500 technology company over a complex, demanding government contract and win?

Nicky Smith, Carolina Digital Phone

Nicky Smith, President/CEO

Nicky Smith, Chief Executive Officer of Carolina Digital, has a simple explanation, “Quality, Price and Service.” But a full analysis of these factors uncovers a story that is more interesting than Smith’s shorthand suggests and reveals a revolutionary new dynamic that is at work in the telecommunication industry specifically and has wide reaching repercussions for businesses across a multitude of industries.

The current state of the market for business phone systems is in flux. Mobile phone use dominates the headlines because of its explosive growth. But landline phones or fixed phones are also undergoing sea of changes as Internet Service has made the standard landline phone in many ways obsolete. Voice Over Internet Protocol (VoIP) phones, the replacement for a traditional landline phone, have been adopted more quickly by residential users than by businesses. VoIP phones, in simpler terms, are phones that do not utilize the standard phone company lines but rather use the internet to transmit a digital audio signal. These phones are also referred to as IP phones.

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Businesses Save Money Monthly on Hosted VoIP Services

Carolina Digital PhoneSince Alexander Graham Bell invented it into existence, reliable phone service has played a vital role in keeping businesses up and running. That telephone on the desk makes it possible to take orders, obtain supplies and keep in touch with customers. Let’s face it: If your phone system should ever fail, you might as well lock up and go home. There’s only one problem. Unless you’ve upgraded to hosted Voice over Internet Protocol, or VoIP, you’re spending far more than you should on your telephone service.

How Your Telephone System Affects Your Bottom Line:  Some fail to realize the expense of using so-called plain old telephone services. Traditional POTS systems rely on analog technology to transmit data through electronic frequencies. While this methodology is cheap and simple to transmit over short distances, voice quality fades in a hurry when vast expanses come into play. To overcome this inherent defect, old-fashioned telephone services rely on a public switched telephone network, or PSTN, to transfer calls incrementally between locations through a grid of cables, satellites, switchboards and telephone lines. Each such transfer adds to the cost, sending long-distance rates that much higher with each additional mile. For this reason, POTS systems normally charge by the call. With hosted services, on the other hand, it’s a different story.

The Benefits of VoIP for Business: Instead of paying by the call, the business that switches to hosted PBX and VoIP services will incur just a moderate monthly fee with unlimited calls allowed and no extra charge for long distance. That’s because these services utilize a broadband Internet connection to transmit data digitally from the point of origin to the telephone exchange that’s closest to the final destination.

In addition to saving money, hosted VoIP and hosted PBX services are:

  • Reliable. Regardless of external influences, round-the-clock monitored maintenance will keep your system up and running.
  • Scalable. Your hosted service can expand or contract to match the changing needs of your business.
  • Versatile. No antiquated POTS system can provide the advanced features you’ll get from an Internet-based service.
  • Mobile. Users of hosted PBX and hosted VoIP can make and receive calls through a laptop or forward incoming communications to a mobile phone.
  • User-friendly. The Web-based interface is intuitive and simple to use

If you’re still running with your business on outdated analog telephone services, it’s time to ask yourself why. For service on which you can always rely at a price that will make you smile, hosted PBX and VoIP are the only way to go. Once you’ve enjoyed the benefits of VoIP for business, you’ll wonder why you waited so long to switch. When considering Hosted VoIP for your business telephone system call the experts at Carolina Digital Phone at (336) 691-2000.

Stay updated by reading http://CarolinaDigital.Today and visit for SIP Trunking Review and Options updates on VoIP Options for your business. For Schools Please visit for USAC Updates and Tips for Using E-Rate Funding for Schools and Libraries.

Hosted PBX Solutions

Carolina Digital Phone
Carolina Digital Phone is your choice for comprehensive telephone system solutions. No matter what call support you need, Carolina Digital Phone has the technology and experience to make it happen.

In the past, businesses had to rely on complicated phone systems. However, thanks to advancing technology, it is now possible to have superior phone service with a hosted PBX telephone system. Unlike traditional phone systems, our telephone system is entirely digital. This means that instead of installing land lines, all that is required for service is an active Internet connection to create an IP digital phone through VoIP technology.

Even if you have telephone service that seems to work, there are advantages to digital telephone systems to consider. Since our service relies on an existing Internet connection, there is no need for cumbersome and costly installation procedures. All you need for a complete revitalization of your phone system are working phones.

Additionally, our hosted PBX offers the best service. With our IP digital phone system, you have unlimited inbound and outbound call capabilities. Moreover, with VoIP technology, it is easy for employees to conduct business from any location. This means that employees have the same access to quality phone service from their office, client locations, home and more. As long as there is an active Internet connection, every employee can stay connected at all times.

To make the transition easier, Carolina Digital Phone also offers a worry-free web portal to streamline management and administration of the system. On top of that, our call center application is available to provide additional support that will increase customer responsiveness for the ultimate phone service in the modern business era. Call (336) 691-2000 today to speak to a telecommunications specialist. You could save up to 60% over your current telephone service provider with our hosted PBX service.